Policy - CAM Candles & Co.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Frequently Asked Questions

Care instructions

To ensure you get the best out of your candle please follow these tips:

- TRIM YOUR WICKS - Trim your wick before every lighting. The wick only needs to be about 1/4" in length. Keeping it at this length will avoid wick mushrooming which can result in unwanted soot.

-THE FIRST BURN - Burn your candle until the wax melts around the entire surface, as this will prevent tunneling, and create for an even burn for the duration of the candles "life". This may take up to 2-4 hours, but will ensure your candle will last longer.

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